Shipping policy

Shipping Information

At AXES Studio, we carefully prepare and pack every order to make sure your products arrive safely and ready to become part of your coffee corner.

Below you’ll find information about our shipping destinations, costs, delivery times, tracking, and international orders.

Shipping Destinations

We currently ship to Germany and selected countries within Europe and internationally.

We’re continuously working on expanding our shipping options and hope to make AXES Studio products available in more countries in the future.

Shipping Costs

Shipping costs depend on your delivery destination and will be clearly displayed at checkout before you complete your order.

We currently offer free shipping on all orders over 30€ within Germany. For orders under 30€ the shipphing costs are 6,19€.

For international orders, the applicable shipping rate will be calculated and displayed during checkout.

Processing Times

Orders are usually prepared and dispatched within 3–7 business days after your order has been placed.

As AXES Studio is a small independent design studio and our products are produced in small batches, processing times may occasionally be slightly longer during periods of high demand.

If there is an unexpected delay with your order, we’ll do our best to keep you informed.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times depend on the destination and shipping carrier.

Please note that delivery times are estimates and may be affected by circumstances outside our control, such as carrier delays, public holidays, customs processing, or periods of high shipping volume.

Order Tracking

If tracking is available for your shipment, you’ll receive your tracking information once your order has been dispatched.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

International Orders, Customs & Import Fees

For orders outside the EU, import duties, taxes and customs fees may apply upon delivery. These charges are not included in the product or shipping price and are the responsibility of the customer.

Please note that customs processing may occasionally result in additional delivery time.

Incorrect or Incomplete Addresses

Please make sure that your shipping address is complete and correct before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We’ll do our best to update it before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered the shipping process.

AXES Studio reserves the right to cancel an order if the provided shipping address is incomplete, invalid, or cannot be verified for delivery.

Additional shipping costs may apply if an order is returned to us due to an incorrect or incomplete address, or because the package could not be delivered or collected.

Lost or Damaged Packages

If your order arrives damaged or you experience a problem with your delivery, please contact us as soon as possible at info@axes-studio.com.

For damaged orders, please include your order number and, if possible, photos of the package and damaged item so we can assess the issue and help find a solution.