FAQ – AXES Studio

We currently offer two different versions of our Moka Pot Stand:

One designed for the Bialetti Moka Express
One designed for the Bialetti Venus

Each stand is made to fit the specific shape and size of the corresponding Moka Pot.

Please make sure to select the correct model and size when ordering. If you’re unsure which Moka Pot you have, feel free to contact us. We’re happy to help.

Yes! The Bialetti Brikka is compatible with selected sizes of our Moka Pot Stand for the Bialetti Moka Express.

Brikka 2 Cup → choose the Moka Express 3 Cup Stand
Brikka 4 Cup → choose the Moka Express 6 Cup Stand

Full Size Guide

Please make sure to select the corresponding stand size when placing your order.

Our Moka Pot Stands are designed specifically for the Bialetti Moka Express and Bialetti Venus.

Because the fit is very precise, even small differences in shape or dimensions can affect compatibility. For this reason, we cannot guarantee that Moka Pots from other brands will fit correctly.

For the Moka Pot Size Guide: Click here

To keep your AXES Studio products looking their best, we recommend cleaning them gently with a soft, damp cloth and drying them thoroughly afterwards.

Please avoid putting the products in the dishwasher or using abrasive sponges, harsh cleaning products, or excessive heat.

Our products are currently available in black and white.

If you’re looking for a specific colour, feel free to contact us with your request. We’ll be happy to check what may be possible.

Shipping within Germany is free, no minimum order value required.

For orders to other countries, shipping costs are calculated based on the destination and will be shown at checkout.

For more details, please visit our Shipping Information page.

Yes! In addition to Germany, we currently ship to selected international destinations.

We’re continuously working on expanding shipping to more countries.

Available shipping options and costs for your destination will be shown at checkout.

For the latest list of available countries, please visit our Shipping Information page.

Orders are typically processed and dispatched within 1–5 business days.

Once your order has been shipped, you’ll receive a DHL tracking number so you can follow your package on its way to you.

Delivery times may vary depending on your location and DHL. For more details, please visit our Shipping Information page.

Yes! All orders are shipped with DHL and include tracking.

As soon as your order has been dispatched, you’ll receive a shipping confirmation with your tracking number, so you can follow your package on its way to you.

Please allow a little time for the tracking information to update after your order has been shipped.

You can return your order within 14 days of receiving it.

To request a return, you can use our Withdrawal Form or simply contact us directly. We’ll provide you with all the information you need for your return.

Items must be returned unused and in their original condition. Return shipping costs are the responsibility of the customer.

Once we receive and inspect your return, the refund will be issued to your original payment method.

If you need to change or cancel your order, please contact us as soon as possible.

We’ll be happy to help if your order has not yet been processed or shipped. Once your order has been dispatched, we’re unfortunately unable to make any changes or cancel it.

If your order has already been shipped, you can still return it in accordance with our return policy.